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Change Takes Time
By Steve Waterhouse


Article by www.adhesivemats.com - Adhesive Mats - Tacky Mats - Sticky Mats - and Cleanroom Floor Mats for dirt control Adhesive Floor Mat


I am writing this at the Philadelphia Airport on my way back from meeting with one of my clients. Three weeks ago, we offered a training program for their staff in basic selling skills. She reported that they saw an immediate increase in sales after the program. Since these are all telemarketers, she listened in on their calls to see what had changed. To her pleasure they were asking good, open-ended questions. They were taking time to listen to the client`s responses and using their comments to match them with the right product. They were even closing right at the correct time. She was thrilled.

Unfortunately, not all of the reps kept it up. Within weeks, some of the rep`s sales had slipped back to their original leevel. Another listening survey showed the cause. Each of the reps whose sales were down had slipped back into their old way of operating. It was as if a giant rubber band had been stretched during training, and now it was returning to its original size. Should we be surprised? I`m not. For years these reps had been trained to operate in a lecture mode. They read scripts and gave the same pitch to every caller. Now we were asking them to change, and change takes time.

Article by www.stadium-cups.com - Custom Printed Promotional Stadium Cups Logo Cups

So what do you do? Forget training? No, but you may want to think about the steps that must follow a training program to make it stick. These can include email reminders, peer coaching, and manager mentoring. In this case, we are adding audio `mini-seminars` to the mix. Each rep will be encouraged to call into a vvoice mailbox for a short refresher on the subject they need help on. Each 10 minute message will give them tips and examples designed to overcome their area of weakness.

Article02.html
Many people in the UK, in fact as many as one in three UK taxpayers have paid too much tax! Greer & Taylor LLP a respected and trusted accountancy service provider has just launched a new website The Taxation People which can be found at www.thetaxationpeople.com the new online tax refund service is dedicated to getting the maximum legal tax refunds for indviduals whatever the circumstances on a `No Win No Fee` basis The Taxation People offer a online service, with a simple and easy to follow process that will guide you along the way as you get the refund you are entitled to. In the `my account` section of their site you can track the

Reward Consultant
My best friend`s husband is what is known as a Reward Consultant. When I first heard about his job I was really intrigued as to what a Reward Consultant was as I had never heard of one before. My friend explained his job in detail and it turned out that a Reward Consultant is somebody who advises companies on how to structure pay and benefits for their employees. Obviously, this is a really responsible job and my friend`s husband is suitably high powered for such a position. I know that he must be doing very well in his job as they are always taking fantastic holidays on his salary alone as my friend does not work as she has three young children at home. Although my friend`s husband is the one with the responsibility for paying for all of the bills in the house he never makes my friend feel guilty or less equal to him and I really respect him for that. I have seen so many marriages break down because the higher earning partner cannot help but feel resentful towards the person with the lesser salary. I just hope my husband would be the same if we were in their position.

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